000025489 - 'RSA' ISAPI filters not loaded while installing RSA Authentication Agent 5.3 for Web on Microsoft Internet Information Services (IIS) web server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025489
Applies ToRSA Authentication Agent 5.3 for Web
Microsoft Windows
Microsoft Internet Information Server (IIS)
Issue'RSA' ISAPI filters not loaded while installing RSA Authentication Agent 5.3 for Web on Microsoft Internet Information Services (IIS) web server
After RSA Authentication Agent 5.3 for Web was installed, the options 'Enable RSA Web Access Authentication Feature Set on This Server' and 'Protect This Resource' were enabled. The 'World Wide Web Publishing' service was restarted, but the 'SecurID Login' does not appear when trying to access any resource.
ResolutionThe 'RSA' ISAPI filters can be configured manually using the steps below:

For Microsoft IIS 5.0:

- Open Internet Information Services Manager (IIS Manager) and right click the 'server name' and select 'Properties'

- From the 'Master Properties' section, click on 'Edit...'

- Select 'ISAPI Filters' tab

- Check if the filter name 'RSA SecurID Filter' exists. If not, then add it with the following parameters:

          Filter Name: RSA SecurID Filter
          Executable: C:\Program Files\RSA Security\RSAWebAgent\WebID\IISWebAgentIF.dll

- Click 'OK' to save

- From the main Internet Information Services Manager (IIS Manager) screen, right click 'Default Web Site' and select 'Properties'

- Select 'ISAPI Filters' tab

- Check if the filter name 'RSA SecurID Watchdog' exists. If not, then add it with the following parameters:

    Filter Name: RSA SecurID Watchdog
    Executable: C:\Program Files\RSA Security\RSAWebAgent\IISWebAgentCheck.dll

- Click 'OK' to save

For Microsoft Internet Information Services (IIS) 6.0
:


- Open Internet Information Services (IIS) Manager and right click 'Web Sites' folder and select 'Properties'

- From the 'Web Sites Properties' window, select 'ISAPI Filters' tab

- Check if the filter name 'RSA SecurID Filter' exists. If not, then add it with the following parameters:

    Filter Name: RSA SecurID Filter
    Executable: C:\Program Files\RSA Security\RSAWebAgent\WebID\IISWebAgentIF.dll

- Click 'OK' to save

- From the main Internet Information Services (IIS) Manager screen, right click 'Default Web Site' and select 'Properties'

- Select 'ISAPI Filters' tab

- Check if the filter name 'RSA SecurID Watchdog' exists. If not, then add it with the following parameters:

    Filter Name: RSA SecurID Watchdog
    Executable: C:\Program Files\RSA Security\RSAWebAgent\IISWebAgentCheck.dll

- Click 'OK' to save
Legacy Article IDa22068

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