000011528 - AM 7.1- Emergency Access Tokencodes not working with Citrix Web Interface

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011528
Applies ToAuthentication Manager 7.1 on all supported platforms
Appliance 3.0
Citrix Web Interface
Emergency Access Tokencodes
IssueEmergency Access Tokencodes failing through the Citrix Web Interface
CauseThe Citrix Web Interface doesn't support the Special Characters in the Emergency Access Tokencodes.

Issue the Emergency Access Tokencodes without any special characters. To do so, the default SecurID Token Policy needs to be changed.

- Logon to the Primary Security Console
- From the top menu select Authentication\Policies\Token Policies\Manage Existing
- Edit the Default Token policy
- From the Emergency Access code Format section uncheck INCLUDE SPECIAL CHARACTERS and SAVE.
- Re-issue the Emergency Access Tokencodes

Legacy Article IDa55074