000011518 - Unable to install Apple software token to Apple Iphone using link created in Microsoft Outlook 2007

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000011518
Applies ToApple Iphone 2.x
Apple Iphone 3.x
RSA SecurID Software Token 1.0 for iPhone Devices
Microsoft Outlook 2007
Authentication Manager 6.1
Authentication Manager 7.1
IssueUnable to install Apple software token to Apple Iphone using link created in Microsoft Outlook 2007
Invalid URL. Token install failed.  Contact your administrator.  OK

Opening up a HTML link from the iPhone's email application produces the following error:

- Invalid URL. Token install failed.  Contact your administrator.  OK

The RSA SecurID Software Token for iPhone 1.0 application then exits.

CauseMicrosoft Outlook 2007 was used  to create a HTTP link for the SDTID file.
Resolution

RSA SecurID Software Token for iPhone 1.0 is not able to understand HTTP links created in Microsoft Outlook 2007.  This was a bug in this version and has now been resolved in a newer update in RSA SecurID Software Token 1.1 for iPhone Devices.

This is freely available for download by clicking on the following link:

http://www.rsa.com/node.aspx?id=3651

Legacy Article IDa47304

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