000013703 - ACE Agent does not handle login syntax '.\<user id>'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013703
Applies ToRSA Authentication Agent for Windows 7.0.2
RSA Authentication Agent for Windows 7.0.3
Windows Server 2008 R2
Agent configured to challenge all except, specifying a local group as the "exempt" group.
Domain users / administrators they don't want to be SecurID challenged are in the local group configured to be exempt from SecurID challenge
IssueUser was trying to exclude administrators from SecurID challenge and although these users were in the local group selected to exclude from SecurID Authentication.
Users who are in the exempt from SecurID authentication group log on to the local system using the syntax .\<user id>. This can be used in place of the syntax <local machine>\<user id>.
The ace agent passes on the user id including the ".\". It can not find the user in the exempt group and challenges them by default.
ResolutionA hot fix has been developed for this issue and can be obtained by contacting RSA Customer Service. That hot fix is RSA Authentication Agent for Windows 7.0.3 build 119.
Legacy Article IDa60409

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