000023387 - ?Error: Access is Denied? page received when protecting Outlook Web Access.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023387
Applies ToMicrosoft Exchange Server
Outlook Web Access
RSA Web Agent 5.3.2 [xxx]
Single Sign-On is not being used in this environment.
Issue?Error: Access is Denied? page received when protecting Outlook Web Access.

Other observations include problems when creating a new OWA folder/website and attempting to protect this (leaving the Default Web Site unprotected).

Adding the logon user to the local administrative group on front-end resolves the problem (as a temporary workaround).

ResolutionThis is a permissions issue ? check the permissions on the IISWebAgentCheck.dll file (located by default on the ?C:\Program Files\RSA Security\RSAWebAgent? directory). Permissions for this file may not have been inherited from the parent folder (expecially with Windows 2003). Ensure that ?Users? have Read & Execute/Read allowed for this file.
Legacy Article IDa33774

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