000025649 - ACE/Server RADIUS: Users Denied Access  Debug Log Error Message 'AceInit not processing'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025649
Applies ToRSA ACE/Server RADIUS
RSA ACE/Server
IssueRadius Debug Log Error: "AceInit not processing"
User receives "Access denied"
No authentication message appears in ACE/Server log
CauseThe System Name is not resolving properly. This is a DNS or Host file configuration error.
Resolution1. Verify that the ACE/Server system name and the Client's system name as displayed in the ACE/Server Client Database match the information contained in the etc/host files on both systems.
2.  Make sure that the IP address of the two systems also match the entries in the etc/hosts files.
3.  If DNS is being used, insure that the DNS server has the correcy System names and IP addresses of the Server and Client systems.
Legacy Article ID1.0.357540.2182512