000019399 - ACE RADIUS Server not responding

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019399
Applies ToRSA ACE/Server 5.0.x (no longer supported as of 8-15-2004)
Microsoft Windows
UNIX (AIX, HP-UX, Solaris)
IssueACE RADIUS Server not responding
RADIUS debug log shows the following:

rc//radius/ace_radius/ace_radius_dbapi.cpp(133): Preparing...
rc//radius/ace_radius/ace_radius_dbapi.cpp(150): Connecting...
rc//radius/ace_radius/ace_radius_dbapi.cpp(206): Connected successfully
rc//radius/ace_radius/ace_radius_database.cpp(1681): Search for challenge profile
rc//radius/ace_radius/ace_radius_dbapi.cpp(1352): No challenge profile found
rc//radius/ace_radius/ace_radius_receive.cpp(174): Received auth packet
rc//radius/ace_radius/ace_radius_database.cpp(415): Attribute 1 Length 7
rc//radius/ace_radius/ace_radius_database.cpp(415): Attribute 3 Length 19
rc//radius/ace_radius/ace_radius_database.cpp(544): No user or password in the packet
rc//radius/ace_radius/ace_radius_database.cpp(551): Discarding invalid packet
rc//radius/ace_radius/ace_radius_receive.cpp(174): Received auth packet
rc//radius/ace_radius/ace_radius_receive.cpp(185): Discarded auth packet
rc//radius/ace_radius/ace_radius_receive.cpp(174): Received auth packet
rc//radius/ace_radius/ace_radius_receive.cpp(185): Discarded auth packet

Note that "No user or password in the packet" is a good indication that the RADIUS packet being received by the ACE RADIUS contains CHAP information.
CauseRouter or communication device is configured to use CHAP when sending RADIUS authentications
ResolutionCHAP is not a supported protocol with RSA's ACE RADIUS implementation. Please use PAP which is supported by the RSA ACE RADIUS.
Legacy Article IDa8928

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