000019351 - A device will not discover

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019351
Applies ToRSA enVision
device
discover
Issue
A device will not discover
ResolutionUsing a sniffer, the event does reach the enVision server, but enVision is not discovering it. The format of the event appears to be correct.

If an event is from an unknown device, or the event matches more than one device type, 64 events or 5 minutes are needed before it will discover.
Legacy Article IDa36758

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