|Applies To||Software Token for Blackberry 2.1.1|
BlackBerry Models 8830, 8300, 8310
"Error starting SecurID: Class 'com.rsa.securidlib.blackberry.GlobalInfo' mutiply defined"
After installing software token on certain devices, when the application is launched the following error "Error starting SecurID: Class 'com.rsa.securidlib.blackberry.GlobalInfo' mutiply defined" appears on the device.
|Cause||Software token for Blackberry is shipped with two different cod files. When the wrong securID.cod file is installed on a device, the above error appears.|
When you download the software token 2.1.1 for BlackBerry, the zip file contains 2 different versions of SecurID.cod and SecurID.jad files. One in the "client" folder and the other in the "full" folder. If you look at the admin.pdf file you will find the following: (Also in Readme.pdf)
Place the SecurID.alx file and the directories full and client on the BES. The two directories contain the COD file and a JAD file. The SecurID.alx file determines the OS version of the device and pushes the appropriate COD file to the particular device. The COD file from the full directory will be installed on BlackBerry models that do not have a SecurID module as a part of firmware. The COD file from the client directory will be installed on devices that have a SecurID module as part of firmware.
If a device is expecting the cod file from Client folder, and if the cod file from full folder is installed on that device, one cannot open the application and the error ?"Class 'com.rsa.securidlib.blackberry.GlobalInfo' mutiply defined" appears on the device.
Note: After replacing the software on BES server, it is required that you re-index the applications.
C:\program files\common files\research in motion\AppLoader\ ---- loader /index --- if the admin puts a NEW Application
-- loader /reindex --- if the admin puts an UPGRADE of an existing application
|Legacy Article ID||a38568|