000019074 - ACE/Server log shows 'RADIUS server error: ACECLIENT returned AUTH_ACE_INVALID_ARG'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019074
Applies ToRSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
UNIX (AIX, HP-UX, Solaris)
Microsoft Windows NT 4.0
Microsoft Windows 2000
IssueACE/Server log shows "RADIUS server error: ACECLIENT returned AUTH_ACE_INVALID_ARG"
Users are able to infrequently authenticate successfully.
Radius debug output shows, "No user or password in the packet"
Error: "RADIUS server error: ACECLIENT returned AUTH_ACE_INVALID_ARG"
CauseThe authentication request sent to the ACE/Server may not have contained a user name or password. This error can occur if a user enters his user name then hits enter through the PASSCODE prompt.
ResolutionThis may be a training issue.  Instruct users not to hit return through the PASSCODE prompt.  Verify that the device is passing on this required information.
This also may indicate a problem with the user interface or operation of the end user or agent software.  When the user enters their login name and continues on to enter their PASSCODE, a request packet is sent before the PASSCODE is entered and therefore sends a null PASSCODE, yielding the above errors.
Legacy Article IDa5820

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