000025338 - 'Unable to create process for RSA Authentication Manager Administration program.'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025338
Applies ToRSA Authentication Manager 6.1
Issue"Unable to create process for RSA Authentication Manager Administration program. (null): C:\...\sdmpro.exe -p menu.p"
CauseAuthentication manager administration application will not start when trying to launch it from the windows start menu.

The following error message is displayed in a separate window:

"Unable to create process for RSA Authentication Manager Administration program. (null): C:\...\sdmpro.exe -p menu.p"
ResolutionThis issue was fixed in hotfix ID 40490. Please contact customer support in order to obtain it.
Alternatively, as a temporary workaround, please try to start the administration application (Host mode) as follows:

  • Change to the prog subdirectory of your AM setup: cd D:\Program Files\RSA Security\RSA Authentication Manager\prog (or equivalent)
  • Run the following command (Host mode): progui\sdmpro ?p menu.p
  • .. or run the following for remote mode: progui\sdmpro ?p menu.p -param remote
Download Patch 2 for RSA Authentication Manager and install it. You will notice that RSA Authentication Manager Administration will start.
Legacy Article IDa31674

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