000022984 - acestatus and acetest scripts get errors after installation of PAM Agent 5.3.4

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022984
Applies ToRSA Authentication Agent for PAM 5.3.4
Red hat Linux 4.0
Issuerunning acestatus gives "can not connect to Ace/Server" and acetest gives "ace initialization failed"

VAR_ACE set properly with a good sdconf.rec under /var/ace.

Permissions on ace folder and files are ok

RSA Server's hostname resolves properly

/var/log/messages:

ACEAGENT: The message entry does not exist for Message ID: 1006

ACEAGENT: The message entry does not exist for Message ID: 1012

Causethe linux server can not resolve its own host name
Resolutionmake an entry at /etc/hosts file for the server's own FQDN and IP
Legacy Article IDa34257

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