000017423 - Why does the restore of the backup fail when migrating from an earlier key manager appliance backup?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017423
Applies ToRSA Data Protection Manager Appliance
IssueWhy does the restore of the backup fail when migrating from an earlier key manager appliance backup?

Seen in: /opt/rsa/setup/logs/rkma-restore.log

Exception: sirrus.api.client.TransportException: Transport(RC_TRANSPORT_ERROR): Database Server is unavailable. Please try later

CauseThe backup fails to restore because the server cannot be restored on an unsupported migration path.
ResolutionPlease look at the DPM appliance migration guide for the supported migration path to restore a migrated backup. 
Legacy Article IDa65299

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