000023144 - Access Manager agent causes webserver to fail a graceful restart

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023144
Applies ToAccess Manager Agent 4.7
SUSE Enterprise Linux 9
IssueWould like graceful restart to complete properly.

When IBM HTTP Server is issued a graceful restart command, i.e.

./httpd -k graceful
and a process listing is performed ("ps -ef | grep httpd"), there will be several remaining httpd processes. If you attempt to stop the server with httpd -k stop or start the server again, neither will work.
CauseThe AXM 4.7 binary for Linux was compiled for both SUSE Linux 8 and 9, using older libraries.  These older libraries are not present on SUSE Linux 9 which uses glibc 2.3
ResolutionSetting the environment variable LD_ASSUME_KERNEL=2.2.5 prior to starting the webserver will resolve the issue.
Legacy Article IDa34309