|Applies To||ACE/Agent for Web 5.3 (IIS)|
Microsoft Windows Windows Server SP1
|Issue||"Global Catalog query failed"|
ACE WebAgent/IIS: Internal server error (500) after enabling SSO into MS SharePoint
Assumption: Windows 2003 SP1 is installed on both your DCs and on the sharepoint portal server machine. If not, install Win 2003 SP1 first, as otherwise this solution is likely not to apply.
After a successful SecurID authentication against an SSO enabled MS SharePoint server, the webbrowser shows an "Internal Server Error (500)".
If the problem is reproduced after enabling debugging on the agent (through the "Advanced" tab of the "RSA Agent" application in Window's "Control Panel"), the following would appear in the agent's debugging log:
 12:08:29.811 File:global_catalog.cpp Line:67 # Searching Global Catalog for user: ntadmin
The likely reason for for this error message is that no DC in the windows domain is a Global Catalog (GC).
This can be verified by
|Resolution||Enable the Global Catalog service on your DC. See above for detailed instructions.|
|Legacy Article ID||a32257|