000017498 - Why are there N/A's seen in BackOffice Cases  Transactions and Reports?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000017498
Applies ToThe SOAP Message contains the information that is passed to the RSA, so if an N/A appears, this means that it was not provided in the SOAP Message.
IssueAnswer: Why are there N/A's seen in BackOffice Cases, Transactions and Reports?
ResolutionThe customer needs to consult with their organization's development team to investigate if a particular feature(s) have been enabled and if it is being collected and sent in the SOAP Message
Legacy Article IDa65502

Attachments

    Outcomes