000017573 - Why I cannot view certificates on RSA DPM appliance when LT04 is enabled?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017573
Applies ToRSA Data Protection Manager Appliance 3.5
RSA Data Protection Manager Appliance 3.5.1
IssueWhy I cannot view certificates on appliance when LT04 is enabled?

/opt/appliance/logs/rkma-application.log:

ERROR - com.rsa.appliance.web.CertificateController.viewCertificateValidity(CertificateController.java:258) : Error in viewing the validity details for the certificates.
com.rsa.appliance.exception.BusinessServiceException: java.lang.NullPointerException
        at com.rsa.appliance.sys.service.impl.WebCertificateServiceImpl.getServerCertificateDetails(WebCertificateServiceImpl.java:133)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at sun.reflect.misc.Trampoline.invoke(Unknown Source)
        at sun.reflect.GeneratedMethodAccessor11.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at sun.reflect.misc.MethodUtil.invoke(Unknown Source)
...


Appliance Console > Settings > Manage Certificates

Error!

  • Could not read Server Certificate {0}
CauseWhen LT04 is enabled it opens another virtual port and adds the configuration to ssl.conf.  If there are more than one SSLCertificateFile parameters in /etc/httpd/conf.d/ssl.conf the Manage Certificates screen will throw this error. 
ResolutionIt has now been coded to get the server certificate in a Java object for this screen instead of the file in /etc/httpd/conf.d/ssl.conf.  Update the DPM Appliance to 3.5.2 or later.
NotesFixed in #KMA-4672
Legacy Article IDa66228

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