000019208 - .\src\service_provider\https_svc_impl.c:488 - ret = 10022. HTTP error in Key Reponse: 302

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019208
Applies ToRSA Key Manager 2.0 (RKM 2.0)
Microsoft Windows 2003 Server SP1
Apache Tomcat 5.5.20
Sun Java Runtime Environment (JRE) 1.5.0
RSA Key Manager (RKM) Client 2.0
RSA Key Manager (RKM) API 2.0
IssueGetting error ".\src\service_provider\https_svc_impl.c:488 - ret = 10022. HTTP error in Key Reponse: 302" when trying to retrieve key.
Unable to retrieve key
CauseRSA Key Manager URL is not in ClearTrust's exclusion list. Since ClearTrust intercepts any web request, it tries to redirect the key retrieval to the ClearTrust login page.
ResolutionThe address provided to retrieve the key is not defined in C:\Program Files\RSA\ClearTrust\IIS Agent4.6\conf\webagent.conf.

In the file above, find "cleartrust.agent.url_exclusion_list=" and add "/KMS/provider"
Legacy Article IDa32841

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