000023074 - Ace Logs shows: ACCESS DENIED  multiple auths from juniper firewall

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000023074
Applies ToJuniper 2000 series SSL VPN
Mozilla Firefox Web Browser
Issue

Ace Logs shows:

ACCESS DENIED, multiple auths


Logs show a flurry of authentication attempts from the VPN for the same user.  The Auth attempts go to different replicas, but occur at the same, or close to the same time.
CauseMozilla Firefox is attempting to speed up the page download by opening multiple connection to the SSL VPN.  The SSL VPN does not handle the multiple connections cleanly, but insteads sends an auth request for each connection.
Resolution

Use another Web Browser to authenticate to the VPN.

Changing some browser settings may also help, but have not been tested.

NotesThis issue is specific to the juniper software on the VPN server.
Legacy Article IDa31784

Attachments

    Outcomes