000013466 - Access the Appliance web interface Advanced Tab

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013466
Applies ToAppliance 2.0x
Windows XP Service Pack 3
SP3
RSA Appliance
IE 7
There may be several possible causes and resolution. See below:
IssueAccess the Appliance web interface Advanced Tab
A Windows XP machine with SP3 installed will allow connection to an Appliance but the user will not be allowed into the Advanced TAB and the Remote Desktop
ResolutionSP 3

Although SP3 has not been qualified, a work around for this issue is to go onto the box with SP3 installed and under 'Internet Options' and 'Security', add the Appliance as a 'trusted site' and then under 'Custom Level', select as 'enabled' 'Initialize and script ActiveX controls not marked as safe'.

In the Trusted sites Zone in IE7 "Allow previously unsued ActiveX controls to to be used without a prompt" to DISABLE
This may allowe the "Microsoft Terminal Services Client Control(redist)" to be reinstalled.

Legacy Article IDa40831

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