000023081 - 'External database not operational.' error message from Cisco ACS

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023081
Applies ToRSA Authentication Manager 6.0
Microsoft Windows Server 2003
Cisco ACS for Microsoft Windows
IssueHow to correct "External database not operational." error message from Cisco ACS
Cisco ACS gives the error "External database not operational.".
Cisco ACS is not able to communicate with Authentication Manager
CauseThe required Authentication Manager configuration file sdconf.rec is not found in the ACS' C:\Windows\System32 folder.
ResolutionMake sure that the Authentication Manager's sdconf.rec is copied to the ACS platform's C:\Windows\System32.
Legacy Article IDa31842