|Applies To||RSA Authentication Manager 6.0|
RSA Local Authentication Client 6.0
Authentication Agent 6.1.x
Use of offline authentication codes issue
Offline authentication is not enabled on system level on RSA ACE/Server. Offline authentication is not enabled on agent-host level. RSA Authentication Agent offline local service is started on client computer.
Error "Offline Authentication, Access Denied" found in Windows Application log on the system where agent is installed
|Issue||30-second delay acknowledgment authentication success after RSA ACE/Server accepted passcode|
|Cause||Offline authentication download service unconditionally contacts RSA ACE/Server and tries to get offline codes for 30 seconds. It returns control to authentication service after that.|
|Resolution||To correct this issue, ensure the client site doesn't have any offline data files if offline authentication is not supported by company policy. To do so, navigate to Start Menu --> Settings --> Control Panel --> RSA Agent --> Advanced --> Clear offline logon data to remove the files. Then, stop and disable RSA Authentication Agent Offline Local service.|
The 30-second delay will now be eliminated.
|Legacy Article ID||a24120|