000025404 - 30-second delay acknowledgment authentication success after RSA ACE/Server accepted passcode

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025404
Applies ToRSA Authentication Manager 6.0
RSA Local Authentication Client 6.0
Authentication Agent 6.1.x
Use of offline authentication codes issue
Offline authentication is not enabled on system level on RSA ACE/Server. Offline authentication is not enabled on agent-host level. RSA Authentication Agent offline local service is started on client computer.
Error "Offline Authentication, Access Denied" found in Windows Application log on the system where agent is installed
Issue30-second delay acknowledgment authentication success after RSA ACE/Server accepted passcode
CauseOffline authentication download service unconditionally contacts RSA ACE/Server and tries to get offline codes for 30 seconds. It returns control to authentication service after that.
ResolutionTo correct this issue, ensure the client site doesn't have any offline data files if offline authentication is not supported by company policy. To do so, navigate to Start Menu --> Settings --> Control Panel --> RSA Agent --> Advanced --> Clear offline logon data to remove the files. Then, stop and disable RSA Authentication Agent Offline Local service.
The 30-second delay will now be eliminated.
Legacy Article IDa24120