000014235 - 8031K G1 Image Causing Blue Screens On Reboot

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014235
Applies ToEnvision (All Currently Supported Versions)
Issue8031K DVD ISO Causing Blue Screens On Reboot
I have imaged a new Envision appliance with the 8031K G1 Image. When I reboot the appliance, it gets almost all  the way up and then blue screens and reboots. How do I fix this?

There is a known issue with the 8031K image.

To fix this issue, please download and use the latest G1 image from here:

    ftp://ftp.network-intelligence.com/techsupport/Repository/enVision Images/60 Series Appliances/Windows 2003Ent (80xx)/G1
Login credentials:

    User Name: user
    Password: In1stPlace!
The file to download is:


You will need to burn this out to a DVD -R.

Legacy Article IDa44009