|Applies To||RSA Authentication Manager 7.x|
RSA SecurID Appliance 3.0
|Issue||All users report is incomplete and fails with status "Error"|
System Event log shows "PrincipalData not found for" and indicates a user by DN.
|Cause||The report goes through all the users in the system and looks the user up in LDAP by CN. If the look up finds more than one user with the same CN (two John Smiths for example) the report fails.|
|Resolution||This is fixed in Authentication Manager 7.1 SP4, which should be available in Q4 2010. Please contact support at 800-995-5095 for more information.|
|Legacy Article ID||a52026|