000011891 - All users report is incomplete  fails with status 'Error'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011891
Applies ToRSA Authentication Manager 7.x
RSA SecurID Appliance 3.0
IssueAll users report is incomplete and fails with status "Error"
System Event log shows "PrincipalData not found for" and indicates a user by DN.
CauseThe report goes through all the users in the system and looks the user up in LDAP by CN.  If the look up finds more than one user with the same CN (two John Smiths for example) the report fails.
ResolutionThis is fixed in Authentication Manager 7.1 SP4, which should be available in Q4 2010.  Please contact support at 800-995-5095 for more information.
Legacy Article IDa52026