000018105 - ACE/Server fails to start; error message 'can't get entry from server context'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018105
Applies ToRSA ACE/Server
Microsoft Windows NT 4.0
Microsoft Windows 2000
UNIX (AIX, HP-UX, Solaris)
IssueError: "can't get entry from server context"
Error: "ACE/Server start aborted"
The ACE/Server does not start, and gives the error message: "can't get entry from server context" in the NT Event Viewer log.
CauseThis is due to a problem with name resolution.
ResolutionMake sure the ACE/Server name and IP-address are present in the HOSTS file.
If you are using a DNS server, make sure that the correct ACE/Server hostname and IP address are listed and that reverse lookup (lookup by IP address) is consistant with lookup by name.
Legacy Article ID6.0.1164394.2724994