000016536 - 7.1 Windows agent authenticatoin may take up to 1 minute to authenticate

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000016536
Applies ToRSA Windows agent 7.1.0 and 7.1.1
CRL
Certificate Revocation List
IssueFirewall logs show blocked attempts to communicate with the Certificate Revocation List (CRL) vendor.. i.e. Verisign.
If the connection is allowed everything is fine and the delay disappears.
The problems may be specific to Windows 7  and not occur on  Windows XP or Agent 7.0.
The problem then seems to be related to the Online Certificate Status Protocol used by Windows 7

Authentication is slow (20-90 seconds)
ResolutionThis  issue is fixed in Windows LAC agents 7.1.2 (and 7.2.1 available Q3, 2013). Agents can be found at:
http://www.emc.com/security/rsa-securid/rsa-authentication-agents/windows.htm
Legacy Article IDa60762

Attachments

    Outcomes