000018197 - 'Error: Unknown host' when trying to start sdadmin.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018197
Applies ToUNIX (AIX, HP-UX, Solaris)
RSA ACE/Server
Issue"Error: Unknown host" when trying to start sdadmin.
Error: "Unknown host"
Server does not respond when a ping is issued for short name, fully qualified name or IP address.
CauseServer is unable to resolve itself.
ResolutionEdit the /etc/nsswitch.conf file to include "hosts: files dns" (Solaris). This can also be defined using "smit" (AIX) and "sam" on HP.        
Verify the RSA ACE/Server is defined correctly in its /etc/hosts file. The correct format is IP address, fully qualified name, then short name.
Legacy Article ID6.0.2153502.2814656

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