000014116 - Access Manager SNMP interface does not return counters for aserver cache entries.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014116
Applies ToRSA Access Manager Servers 6.0
Instrumentation Server
SNMP MIB Browser
IssueAccess Manager SNMP interface does not return counters for aserver cache entries.

SNMP query returns the following error for some aserver cache counters:

"The device returned the query in an incompatible format; value: 0.0000"


SNMP is unable to return the following counters for a particular aserver cache entries:

aserverCacheName aserverCacheSize aserverCacheTotalEvents aserverCacheTotalHits aserverCacheTotalMisses aserverCacheHitRatio 


Instrumentation server in debug mode shows no values returned for a particular cache:  (URL_CACHE in this example):

15:25:12:500 [*] [SnmpPortal--1] - Data for CacheInfo:{PROPERTY_DEFINITION_CACHE=[2, 13, 9, 4, 0], PASSWORD_POLICY_CACHE=[1, 3989,3985, 4, 0], TOKEN_CAHCE=[0, 70, 40, 30, 0], WEB_SERVER_CACHE=[1, 23, 20, 3,0], FUNCTION_RESOURCE_CACHE=[0, 0, 0, 0, 0], ENTITY_CACHE=[13, 3978, 3955, 23,PROTECTION_URL_FAST_CAHCE=[1, 23, 18, 5, 0],AUTHORIZATION_RESULT_FAST_CAHCE=[1, 5, 4, 1, 0], SMART_RULE_CACHE=[3, 3, 0, 3,0], URL_CACHE=[], ADMINISTRATIVE_GROUP_CACHE=[11, 7968, 7958, 10, 0],RESOURCE_GROUP_CACHE=[1, 1, 0, 1, 0], ENTITLEMENT_CACHE=[5, 3, 1, 2, 0],PROTECTION_WEBSERVER_FAST_CAHCE=[1, 23, 18, 5, 0]}


When a particular cache has a zero value for aserverCacheTotalHits the SMTP interface returns null for all counters for this cache instead of returning zero. 
ResolutionThis problem has been resolved in hotfix 6.0.4.07 for RSA Access Manager 6.0.4.  Contact RSA Customer Support and request this hotfix, or the latest hotfix for this version.
Legacy Article IDa43242

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