000015757 - Access Manager 6.1 self service console throws connection exception 'Severe: exception sending context initialized listener....'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015757
Applies ToApache Tomcat
Access Manager 6.1
RSA User Self Service Console
IssueAccess Manager 6.1 self service console throws connection exception "Severe: exception sending context initialized listener...."
Tomcat logs contain the following exception:

SEVERE: Exception sending context initialized event to listener instance of class sirrus.selfservice.common.listeners.SelfServiceContextListener
sirrus.selfservice.common.exception.ClearTrustFatalError: COMMON_FAILED_ADMINAPI_CONNECTION
404 error page when trying to access the self service console
CauseIn selfservice.conf, the values for the following parameters are in clear text:

com.rsa.axm.selfservice.adapi.user_id and com.rsa.axm.selfservice.adapi.user_password
The encrypted value for parameter com.rsa.axm.selfservice.adapi.user_password correspond to an expired password
ResolutionIn case of an expired password,  use axm-admin-gui to update the administrator password, then see instructions on how to encrypt values for selfservice.conf
To encrypt values for selfservice.conf:

See install guide section "Configuring the Access Manager User Self-Service Console" -> "Running the EncryptUtil Tool"
NotesIn selfservice.conf, the values for the parameters com.rsa.axm.selfservice.adapi.user_id and com.rsa.axm.selfservice.adapi.user_password must be encrypted using the EncryptUtil tool
Legacy Article IDa48714

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