|Applies To||ACE/Server 5.2.1|
|Issue||aceserver_fe process crashes frequently on ACE/Server 5.2.1|
The front end of authentication, _aceserver_fe process crashes frequently either on primary or replica server
mdb analysis of core file:
mdb _aceserver_fe <filename>.core
The host routine errSDGetFQNameandIPAddr() was being called from the lock manager which is multi-threaded. The errSDGetFQNameandIPAddr() routine is not thread safe which caused the Ace Server front end to core.
This has been identified as BugID56057 and a fix is available to resolve this issue. Please contact RSA Security Technical support to obtain this fix. The lock manager was changed to call the errSDGetFQNameandIPAddr() as a non-thread safe routine. The fix contains _aceserver_fe and _aceserver_be files. These two files should be replaced on Primary server and all replica servers in ace/prog directory.
1. Stop the RSA ace services ( aceserver stop, sdconnect shutdown).
2. Replace the binaries from the hot fix tar file in ace/prog directory.
3. Start RSA ACE services ( sdconnect start, aceserver start)
|Legacy Article ID||a35034|