000023688 - 'node verification failed' authenticating on a web site protected by RSA Authentication agent for Web

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023688
Applies ToRSA Authentication Agent 5.3 for Web for Microsoft IIS
Issue"Node verification failed" on the log monitor even though node secret established and test authentication works
CauseMultiple IPs assigned on the NIC

Clear the node secrets on the web server via web agent interface and on the RSA server via the agent host entry for the web server

Do a test authentication on the web agent and establish a new node secret

restart IIS

Try to authenticate on the web page protected by the web agent.

If this fix doesn't work, clear the node secrets again and try to establish it via authenticating through the web site

Legacy Article IDa35011