000016474 - 'File not found on server' when checking statistics from RADIUS GUI SID 6.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000016474
Applies ToRSA Authentication Manager 6.1.x
Windows 2003
Issue'File not found on server' when checking statistics from RADIUS GUI SID 6.1
RADIUS authentication doesn't have any issue.
RADIUS replication shows up-to-date for each instances.
When clicking Statistics in the Navigation Panel of RSA RADIUS GUI, prompts 'File not foudn on server'.
Cause

This issue was caused by inconsistency of the following configurations,

1. Server Name of RADIUS server under Replication in the GUI.

2. ID in AM_HOME\RSA Radius\Service\sbr_id.xml.

3. Hostname in C:\windows\system32\drivers\etc\hosts.

4. Machine name of the server.

Please note all these configurations must be same and they are case sensitive!

Resolution

Verify all these configurations and make sure they are the same.

Change them all into lower case or upper case, and then restart the RADIUS service.

Legacy Article IDa58080

Attachments

    Outcomes