000020593 - Access Manager Agent filter appears to load however no log file is created and resources that should be protected are not

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020593
Applies ToRSA Access Manager Agent 4.7
IssueAgent filter appears to load however no log file is created and resources that should be protected are not
The ClearTrust ISAPI filter is appearing as loaded in Web Sites and the status is green
CauseThere is a syntax error in the webagent.conf file causing the agent to fail to load correctly
ResolutionExamine the webagent.conf file for syntax errors, either manually or by using the ctagent_configtest utility
The ctagent_configtest utility will report an error such as "6016: Invalid configuration: ..."
Look at the error message from ctagent_configtest and search in webagent.conf for a line that matches the text in the error. It may be a comment line that is missing the # symbol or a mistyped parameter.
Legacy Article IDa40244

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