|Applies To||RSA Access Manager Agent 4.7|
|Issue||Agent filter appears to load however no log file is created and resources that should be protected are not|
The ClearTrust ISAPI filter is appearing as loaded in Web Sites and the status is green
|Cause||There is a syntax error in the webagent.conf file causing the agent to fail to load correctly|
|Resolution||Examine the webagent.conf file for syntax errors, either manually or by using the ctagent_configtest utility|
The ctagent_configtest utility will report an error such as "6016: Invalid configuration: ..."
Look at the error message from ctagent_configtest and search in webagent.conf for a line that matches the text in the error. It may be a comment line that is missing the # symbol or a mistyped parameter.
|Legacy Article ID||a40244|