000011982 - Access Manager 6.X: Runtime WebServices fail to return a result if a token is requested.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011982
Applies ToRSA Access Manager 6.1 Runtime Web Services
IssueAccess Manager 6.X: Runtime WebServices fail to return a result if a token is requested.
Runtime Web Services sends a request containing the following operation and no response is received from the request.
           <tokenOptionEnabled xsi:type="xsd:boolean">false</tokenOptionEnabled>
All other runtime Web Services requests work correctly.
CauseAn error format of the token returned by the underlying runtimeAPI, which  prevents a proper response back when a token is requested.
ResolutionThis problem has been resolves in hotfix 6.1.3.09 for RSA Access Manager 6.1.3.   Contact RSA Customer Support to request this hotfix.  
Please note you must be on 6.1.3.4 prior to updating to 6.1.3.9
WorkaroundThis occurs when upgrading from AxM 6.0 to 6.1 Runtime Web Services
Legacy Article IDa55158

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