000018240 - ACE/Server services will not start after NT Admin password is changed.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018240
Applies ToRSA ACE/Server 4.1 (no longer supported as of 2-1-2004)
Microsoft Windows NT 4.0
When the NT Administrators password is changed, the ACE/Server services will not start and the following error messages are generated in the Event viewer:
IssueACE/Server services will not start after NT Admin password is changed.
error: EventID 7013 Logon attempt with current password failed with the following error: Logon failure: unknown user name or bad password.
error: EventID 7000 The ACE/Server authentication engine service failed to start due to the following error: The service did not start due to a logon failure.
When the NT Administrator account password was changed back to the original one this problem ceased.
CauseNT services by default are set to run under the "System Account" -- the administrator account that was present during the install of the software to which a service is associated. If the NT administrator's account name has changed, or if a service should run under an account other than the "System Account," an account and password can be changed by going into services and double-clicking the service. After double-clicking the service, a dialog box appears. In the lower section of the dialog box, there is an option that allows one to clear the "System Account," select "This Account," and chose a different account.
ResolutionEach ACE/Server process was assigned an NT Administrator's account and password to allow the service to start up. If the NT Administrator's password is changed and no longer matches the NT Administrators account and password that has been defined under the service "Startup" button, the service will not start.

To change, or assign, an NT Administrator's account and password to a service, follow these steps:

1. Choose Control Panel > Services > Highlight the service > "Startup" button.

2. Assign an NT admin account and password to a service.
Legacy Article ID6.0.2850591.2873654

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