000020434 - 'HTML_Template: [XrcBADSOURCE] unable to open source file' being seen when trying to access autovetting page

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020434
Applies ToRSA Registration Manager 6.6.1
Solaris 2.8
Auto-vetting enabled on a Jurisdiction.
RSA Certificate Manager
Issue

"HTML_Template: [XrcBADSOURCE] unable to open source file" being seen when trying to access autovetting page


After following the instruction on page 95 on the RM Admin guide on how to enable both manual vetting and autovetting on a RM the error message below appears when you append the saved xuda file to the url eg

https://<hostname of RM installation>:443/ra-domain-main.xuda   

the error message below appears;

Program Error

HTML_Template: [XrcBADSOURCE] unable to open source file.

Cause

When saving the edited xuda page it was saved with the incorrect file owner. The RM was not been run by this user eg. RM was being run by the user rmuser but the saved file was owned by root.

-rw-------   1 root     other      10056 Oct  3 16:57 ra-domain-main.xuda

-rw-------   1 rmadmin rmadmin     10051 Oct  4 13:15 domain-main.xuda-rw
-rw-------   1 rmadmin rmadmin     17938 May 14 09:48 cert-search-script.xuda
-rw-------   1 rmadmin rmadmin     8625 May 14 09:48 cert-search.xuda

 


Drop-in update was done with the root user while RSA CM runs as a different user like "nobody" or "apache"
ResolutionEnsure that the owner of all files are correct. Make sure that the ownwership of the files under Webserver are set accordingly
Legacy Article IDa32052

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