000020572 - 'Auth Server Busy' messages in aserver log file

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020572
Applies ToRSA ClearTrust 5.0.1
RSA ClearTrust Authorization Server (AServer)
Issue"Auth Server Busy" messages in aserver log file
Clients not authenticating
CauseAuth Server not utilizing cache properly, and heavy load was forced upon Auth Server which then needed to contact the database. The cache Time To Live was set only to 1 minute.
ResolutionTo corrrect this issue, increase the AServer's cache time-to-live to force the AServer to use its cache rather than send it's queries to the datastore this often. Threads will be made available much quicker when the AServer can serve its results from cache, as opposed to querying the datastore.
Legacy Article IDa17198