on Jun 14, 2016Article Content
| Article Number | 000020572 |
| Applies To | RSA ClearTrust 5.0.1 RSA ClearTrust Authorization Server (AServer) |
| Issue | "Auth Server Busy" messages in aserver log file Clients not authenticating |
| Cause | Auth Server not utilizing cache properly, and heavy load was forced upon Auth Server which then needed to contact the database. The cache Time To Live was set only to 1 minute. |
| Resolution | To corrrect this issue, increase the AServer's cache time-to-live to force the AServer to use its cache rather than send it's queries to the datastore this often. Threads will be made available much quicker when the AServer can serve its results from cache, as opposed to querying the datastore. |
| Legacy Article ID | a17198 |