000022146 - %SystemRoot% variable becomes unusable after uninstalling RSA Authentication Manager 6.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022146
Applies ToRSA Authentication Manager 6.0
RSA ACE/Server 5.2
RSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
Microsoft Windows 2000 Server SP4
Issue%SystemRoot% variable becomes unusable after uninstalling RSA Authentication Manager 6.0
The PATH variable gets altered so that standard Microsoft Windows commands are no longer available
Running the SET command and the command prompt shows %SystemRoot% as a location instead of the actual value it represents (e.g. C:\windows)
CauseWhile uninstalling RSA Authentication Manager, the PATH settings are adjusted to remove Authentication Manager locations. During the update, the information is written back to the registry in the wrong format.
ResolutionThis fault occurs on all known versions of RSA Authentication Manager and RSA ACE/Server. Installation of any subsequent product (including reinstallation of Authentication Manager) will reset the PATH statement back into the correct format.

A specific patch has been made available for Authentication Manager 6.0 that replaces the sdinstal.dll file - this will stop this problem from occurring. This replacement file must be copied into the USR_ACE directory (e.g. C:\ace\prog) before uninstallation. Contact RSA Security Customer Support to request the hot fix for defect ID18255.
Workaround
RSA Authentication Manager or RSA ACE/Server was uninstalled
Legacy Article IDa27085

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