000019900 - ACE/Agent fails with bad user password

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019900
Applies ToRSA ACE/Agent 1.1 for Windows 2000 (RRAS) (no longer supported as of 3-3-2003)
Microsoft Windows 2000
Multiple NIC's, only one enabled
IssueACE/Agent fails with bad user password
Multihomed host detected; Primary IP assumed is :
CausePrimaryInterfaceIP entry in registry with blank value
ResolutionIf machine is truly a single enabled NIC, delete PrimaryInterfaceIP entry from registry:

Run Regedit -> HKEYLOCALMACHINE -> Software -> SDTI -> Aceclient -> Delete PrimaryInterfaceIP entry.

If machine is multihomed, input the correct IP address.
Legacy Article IDa13110