000023867 - 5.x-6.x Software tokens do not work with alpha numeric PINS  in 7.1 they can

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023867
Applies ToSecurID Software token
Software Token for Desktop
Alphanumeric PINS
IssueSoftware tokens do not work with alpha numeric PINS
Cause

This is by design. Software Tokens work only with numeric PINS. Alphanumeric PINS cannot be entered on Software Tokens.

Note: If an Application is embedded with an alpha PIN, Software tokens cannot be used to authenticate users to provide access that Application. It is required to enter a numeric PIN on Software token to generate the passcode, which can be submitted at login prompt in the specific Application.

Resolution

see primus a54456 where it describes how this is possible in Auth Manager 7.1 only  if you configure the software token to behave like a hardware token

(pin + tokencode, pin is not incorporated into the tokencode)

Legacy Article IDa35743

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