000022138 - 64-bit (SID) type Software Token seeds not retained when using 'Retain Token Information' option in RSA ACE/Server 5.2.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022138
Applies ToRSA ACE/Server 5.2.1
RSA SecurID Software Token
Microsoft Windows 2000 SP4
Issue64-bit (SID) type Software Token seeds not retained when using "Retain Token Information" option in RSA ACE/Server 5.2.1
A re-issued token where the checkbox "Retain Token Information" is selected creates an .SDTI file with a different seed record
Cause
Due to a bug, this feature does not work for 64-bit (SID) type software tokens
Resolution
This issue has been corrected in a hot fix for RSA ACE/Server 5.2.1. Contact RSA Security Customer Support and request the hot fix B18031.
WorkaroundRSA ACE/Server 5.2 patch 1 includes the following enhancement:

42337 Enhanced the issuing of software tokens so that a token can be re-issued with the same token seed, allowing tokens to be used to authenticate against multiple RSA ACE/Servers.

Added a "Retain Token Information" button. Checking this button preserves the token seed when the token is re-issued.
Legacy Article IDa27066

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