000018219 - Windows 2000: error on RADD Service start after patch 1 applied

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000018219
Applies ToRSA ACE/Server
RSA ACE/Server 4.1 (no longer supported as of 2-1-2004)
Microsoft Windows 2000
IssueApply Patch 1 to ACE/Server 4.1 and run Radius
ACE 4.1 with Radius on Windows 2000 and ACE/Agent 1.1 for Windows 2000 RRAS works fine.
Installed patch 1 and received the following error when starting ACE/Server: "Error on RADD Service start, check event Log for details. 997"
Error: "Timeout (30000 milliseconds) waiting for the ACE/Server RADIUS demon service to connect" in the Event Viewer
Error: "The ACE/Server RADIUS daemon service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion." in the Event Viewer
CausePatch 1 for ACE/Server 4.1 replaces the aceclnt.dll in ace\prog with a new version that needs the ACE/Agent for Windows NT 4.3.  The ACE/Agent for Windows NT 4.3 should not be installed on Windows 2000.
ResolutionReplace the aceclnt.dll in ace\prog with the one from the ACE/Agent for Windows 2000, and then RADIUS will start.
WorkaroundApplied patch 1 for ACE/Server 4.1 for NT
Legacy Article ID6.0.2488395.2839150