000015565 - RSA Archer has large numbers of ScoreCardCalculationContentScopeJobHandler and ScoreCardCalculationFullJobHandler jobs queued

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 18, 2019
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Article Number000015565
Applies ToRSA Product Set: Archer
Issue
  • There are many ScoreCardCalculationContentScopeJobHandler and ScoreCardCalculationFullJobHandler jobs in the queue.
  • Important jobs are getting delayed from executing.

 
Cause
The ScoreCardCalculationContentScopeJobHandler and ScoreCardCalculationFullJobHandler are a result of having CAST (Cross Application Status Tracking) fields in applications.

The Cross Application Status Tracking Field tracks the status of records related to a content record.  Jobs to recalculate the CAST field may be created for a record when records related to it are updated.
 
Resolution

If there are active CAST fields in the environment, filters can be placed in the Job Engine Manager to run these jobs after other more important job types are run. See the help topic "Filtering Jobs" in the Archer Control Panel Help.

If the CAST fields are not necessary, they can be inactivated to prevent the jobs from being created when related content is updated.

Legacy Article IDa64659

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