000015565 - Why is there a delay in running jobs and why are there a great number of ScoreCardCalculationContentScopeJobHandler jobs queued?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000015565
Applies ToRSA Archer
IssueJobs such as Data Feeds and Notifications are delayed in running.
There are many ScoreCardCalculationContentScopeJobHandler jobs in the queue.
Resolution

The ScoreCardCalculationContentScopeJobHandler are a result of having CAST (Cross Application Status Tracking) field value calculation jobs.

If there are active CAST fields in the environment, filters can be placed in the Job Engine Manager to run these jobs after other job types are run.

If the CAST fields are not necessary, they can be deactivated to prevent the large number of these jobs from spawning.

Legacy Article IDa64659

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