000011642 - APP3.02- An internal error occurred in Connary while trying to apply the 3.0.2.5 patch.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011642
Applies ToSecurID Appliance 3.0.2
Redhat Linux Rpath
Factory Reset patch. 3.0.2.5
Issue

(Oct 08, 2010 11:16:41 AM) : Apply Update Started Update for version - 3.0.2.5
(Oct 08, 2010 11:16:41 AM) : Apply Update Started Executing Task
(Oct 08, 2010 11:16:41 AM) : Apply Update Task started successfully - returnCode is a success 0
(Oct 08, 2010 11:16:41 AM) : Apply Update Monitoring Task started
(Oct 08, 2010 11:16:41 AM) : Apply Update Monitoring Task Status is CAP_TASK_RUNNING
(Oct 08, 2010 11:16:56 AM) : Apply Update Monitor CAP Task Status - Task is not running CAP_TASK_FAILED
(Oct 08, 2010 11:16:56 AM) : Apply Update Monitoring task is not successful - Task State is CAP_TASK_FAILED
(Oct 08, 2010 11:16:56 AM) : An internal error occurred in Conary
(Oct 08, 2010 11:16:56 AM) : <font color=red><b>The Appliance encountered an error during the update or rollback process.
(Oct 08, 2010 11:16:56 AM) : </b></font> 

(Oct 08, 2010 11:16:56 AM) : Error

CauseRenaming the 3.0.2.5 ISO will cause the patch application to fail.
Resolution

Make sure the 3.0.2.5 patch file is named :

am-cap-3.0.2.5-x86-r200-dvd1.iso for the A130 Model.

am-cap-3.0.2.5-x86-2950-dvd1.iso for the A250 Model.

Legacy Article IDa52777

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