000011638 - RSA Authentication Agent for Windows 7.x - Reserve Password Hash Generator fails to run due to missing microsoft msvcp100.dll

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011638
Applies ToWindows 2008 R2 Server
RSA Authentication Agent for Windows 7.2.1
IssueCustomer trying to generate a Reserve Password Hash for emergency access and the utility fails to run.

User attempted to run the utility in order to generate a reserve password hash for emergency access. User gets an error message "The program can't start because MSVCP100.dll is missing from your computer Try reinstalling the program to fix the problem.
ResolutionDownload the appropriate Microsoft re-distributable package. In this case Visual Studio 2010.
A documentation bug, AAWIN-2112 has been open for OS requirements to run the utility to be documented.
Legacy Article IDa63000