|Applies To||Windows 2008 R2 Server|
RSA Authentication Agent for Windows 7.2.1
|Issue||Customer trying to generate a Reserve Password Hash for emergency access and the utility fails to run.|
User attempted to run the utility in order to generate a reserve password hash for emergency access. User gets an error message "The program can't start because MSVCP100.dll is missing from your computer Try reinstalling the program to fix the problem.
|Resolution||Download the appropriate Microsoft re-distributable package. In this case Visual Studio 2010.|
A documentation bug, AAWIN-2112 has been open for OS requirements to run the utility to be documented.
|Legacy Article ID||a63000|