|Applies To||Following is a list of logs relating to the configuration of radius. Depending on the cause of failure some file may not exist. Review each of the files for errors at the time of configuration. See below for common conditions and fixes as well as SFTP site to send files to RSA for review. RSA_IMS_HOME is a relative path that can be different on any particular AM installation, depending on the platform and what the installation user specified. use "\" for Windows, replace it with "/" for UNIX/Appliance. On RSA Appliance 3.x, RSA_IMS_HOME is :|
On Windows, do these on the system you are trying to configure for RADIUS:
On Unix while logged in as root, or appliance when logged in as emcsrv and then sudo su to root:
For all files collected above, RSA needs the UNEDITED and UNFILTERED files. We need copies of the ACTUAL FILES, as just copying and pasting the text in an email can lose important formatting information.
|Issue||What logs to collect when Radius configuration fails|
Radius Configuration fails
|Notes||Common errors and links to additional articles|
Configure Radius from Operations Console shows error: An unknown system error occurred See AM 7.1- An unknown system error occurred while configuring radius
Configure Radius from Operations Console shows error: Unable to contact the Primary RADIUS Server. See Unable to configure Radius on Replica server
SFTP File to RSA support for review
Log onto https://sftp.rsa.com/human.aspx?username=support&password=Password1&transaction=signon
In the ?Upload Files Now...? section
In the MOVEit wizard window choose "Add File or Add Folder" and navigate on your local machine. Once you have selected the files or folders to upload click NEXT.
Fill in the Notes field with the Case Number and name of the Technical Support Engineer if known.
|Legacy Article ID||a52572|