|Applies To||Access Manager 6.1.3|
|Issue||If the eserver drops a connection to the selfservice console, the selfservice console does not attempt to reestablish a new connection|
Whenever there is an interruption in the eserver connection to the self service console, the eserver does not attempt to establish a new connection
|Cause||Invalid eserver connections are not removed from the eserver cache, leading to a system error being thrown.|
This is a defect in the selfservice.war file, and is corrected in AxM hotfix 184.108.40.206 or higher. Do to a change in the way jar files are signed you must first be on hotfix 220.127.116.11 or higher to install hotfix 18.104.22.168.
To obtain this hotfix, please contact RSA AxM support, and request hotfix 22.214.171.124 (or the latest selfservice.war hotfix, as all hofixes for each component are cumulative)
|Legacy Article ID||a55717|