000011633 - If the eserver drops a connection to the selfservice console  the selfservice console does not attempt to reestablish a new connection

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011633
Applies ToAccess Manager 6.1.3
IssueIf the eserver drops a connection to the selfservice console, the selfservice console does not attempt to reestablish a new connection
Whenever there is an interruption in the eserver connection to the self service console, the eserver does not attempt to establish a new connection
CauseInvalid eserver connections are not removed from the eserver cache, leading to a system error being thrown.
Resolution

This is a defect in the selfservice.war file, and is corrected in AxM hotfix 6.1.3.14 or higher.  Do to a change in the way jar files are signed you must first be on hotfix 6.1.3.4 or higher to install hotfix 6.1.3.14.

To obtain this hotfix, please contact RSA AxM support, and request hotfix 6.1.3.14 (or the latest selfservice.war hotfix, as all hofixes for each component are cumulative)

Legacy Article IDa55717

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