000011617 - Replica attach fails after reinstallation of replica

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000011617
Applies ToAuthentication Manager 7.1 (all)
Microsoft Windows 2003 Server
IssueReplica attach fails after reinstallation of replica
Replica attach fails

Unable to get configuration data for scope


Cannot locate application GetShortPathName.exe


Unable to remove space from C:\PROGRA~1\RSASEC~1\RSAAUT~2\imsoc/../uninstall/resources/

CauseAuthentication Manager 7.1 was uninstalled from the replica, then the leftover directory was renamed to have a '_old' ending. On reinstallation, the default path is recreated and installation is successful. However, during the attachment to the primary, Authentication Manager looks for a file using the short directory name. The old directory, which ends in '_old' shortens to an ending of '~1', and the new directory shortens to '~2'. Authentication Manager looks for the file/information in the first directory, which is nearly empty, causing the attachment to fail.
ResolutionRemove the old directory, then attempt to attach again.
NotesIf the removal of the old directory fails due to a file being in use, be sure that all AM services and the Distributed Transaction service are not running.

The message "Unable to get configuration data for scope" is from the imsTrace.log located in c:\Program Files\RSA Security\RSA Authentication Manager\config\logs and is shortened from:

"Unable to get configuration data for scope f1b65a924506200a00199cc078236ace and section ims.rsa.replication.old.primary%", as the scope will be different in each installation.

The messages "Cannot locate application GetShortPathName.exe" and "Unable to remove space from C:\PROGRA~1\RSASEC~1\RSAAUT~2\imsoc/../uninstall/resources/" are from the imsTrace.log located in c:\Program Files\RSA Security\RSA Authentication Manager\imsoc\logs

Legacy Article IDa53468

Attachments

    Outcomes