000011613 - Unable to change the display order of shipping label fields.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000011613
Applies To

Setup > Component Configuaration > Credential Manager Click Set Shipping Address


Set Shipping Address
Map shipping address to existing identity attributes
By default no values are set for "Attributes Used for Self-Service Shipping Address"
Credential Manager Settings
Authentication Manager 7.1
Authentication Manager 7.1 SP2
Authentication Manager 7.1 SP3
Authentication Manager 7.1 SP4
CauseThe "Up/Down" arrows Next to "Attributes Used for Self-Service Shipping Address" do not properly save a reordered list and is logged on tracking number AM-20970.
ResolutionIn the field remove all the entries, then carefully add back in the order you prefer, this will then show in the desired order. I will close this out, but certainly if this suggestion does not work for you email me back and we will continue. As the defect is not that severe it is probably going to be vNext before it gets resolved, so that the buttons work properly.
Workaround

"Available Identity Attributes" are not in alphabetical order.   If selected and "Added" to the "Attributes Used for Self-Service Shipping Address" column, the items display as they are added.
There are "Up/Down" arrows and when clicked the order in the "Attributes Used for Self-Service Shipping Address" column will change, howeve after clicking save, the values revert to the order in which they were input.   

NotesIf items are added in incorrect order, it is possible to reset the list to any desired order by removing ALL values and ADDING the items back in the required order.
Legacy Article IDa53353

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