000015615 - RSA Authentication Agent 7.0 for Windows Vista fails to perform Offline Authentication

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015615
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.0
  • Agent offline authentication issues with the error:
Can't create socket during initialization

  • Socket failures are listed in the agent's aceclient.log:
[2816] 11:19:09.879 File:acnetsub.c Line:878 # CreateSocket(): error return from bind on INADDR_ANY(): 0x2726, socket 1108, port 0
[3156] 11:19:09.895 File:newsd_api.c Line:46 # Entering SD_Init()
[3156] 11:19:09.910 File:acexport.c Line:215 # Entering AceInitEx()
[2816] 11:19:09.910 File:acexport.c Line:75 # commonAceInit(): CreateSocket() failed - removing old socket 1108
[3156] 11:19:09.926 File:acexport.c Line:53 # Entering commonAceInit()
[2816] 11:19:09.942 File:acexport.c Line:85 # Leaving commonAceInit(): failed to create socket.
ResolutionMicrosoft has provided RSA with a hotfix that resolves the issue on our test machines.  It is a patch to the TDX abstraction layer that Microsoft provides for legacy TDI drivers on Vista.  See Microsoft Windows KB. Windows6.0-KB9468886-v2-x86.msu
NotesAlso see Offline authentication does not work on Vista and 2008 machines. 
Legacy Article IDa43194